Ziwa Limited Warranty

Welcome to the Ziwa Squad!

We’re thrilled that you’ve chosen Ziwa to be a part of your everyday adventures! We take pride in our products and are committed to ensuring you have the best experience possible. That’s why we’re excited to offer you our friendly Ziwa Limited Warranty.

What’s Covered?

We’ve got you covered! Our limited warranty covers any defects in materials or workmanship under normal use for one full year from the date of purchase. If you encounter any issues with your Ziwa bottle or tumbler during this period, we promise to make it right.

What’s Not Covered?

While we love to support our customers, there are a few things our warranty doesn’t cover:

• Normal wear and tear from everyday use.
• Damage caused by misuse, accidents, or alterations.
• Cosmetic issues that do not affect the performance of the product.

How to Make a Warranty Claim

It’s easy! If you experience any problems with your Ziwa product, just follow these simple steps:

1. Reach Out to Us: Contact our friendly customer service team via whatsapp on 0701939883 with your order details and a description of the issue. Attach any pictures too to support your claim
2. Send It Back: If necessary, we’ll ask you to send the product back to us for inspection.
3. We’ve Got You: Once we’ve reviewed your claim, we’ll repair or replace your item, or provide a refund if a replacement isn’t available.

Our Commitment to You

At Ziwa, we’re dedicated to ensuring you’re completely satisfied with your purchase. Our products are designed with love and care, and we’re here to support you every step of the way. Thank you for choosing Ziwa, and cheers to many more adventures together!

If you have any questions or need assistance, don’t hesitate to reach out. We’re always here to help!

Warmest wishes,
The Ziwa Team